Shipping Policy

We deliver to the United Kingdom and to the countries listed at checkout. If your country is not offered at checkout, we are currently unable to deliver there.

The delivery methods available for your address, their prices and the estimated delivery times are shown in the basket and at checkout before you place your order. The delivery cost you see there is the final delivery cost for your order. Estimated delivery times start from dispatch and are given in working days (Monday to Friday, excluding public holidays).

Unless another delivery date has been agreed, we will deliver your order within 30 days of the contract being concluded.

After you place your order you will receive an order confirmation by email. Once your parcel has been dispatched, we send you a further email, including tracking details where the delivery method offers tracking. Please check that your delivery address is correct before you place your order. If you notice a mistake, email us immediately at [email protected] and we will try to correct it before dispatch.

Since the UK left the EU, parcels sent between the UK and the EU pass through customs. [To be completed: Who pays import duties and taxes on UK–EU deliveries, e.g. "Included in our prices" or "Payable by the customer on delivery"]

Deliveries within the same customs area (within the UK, or within the EU) are not subject to import duties.

• Delayed: if your parcel has not arrived within the estimated delivery time, please check the tracking information and then email us at [email protected]. We will follow it up with the carrier.
• Lost: the goods remain at our risk until they are delivered to you or to a person you have named. If a parcel is confirmed lost, we will send a replacement or give you a full refund.
• Damaged or incorrect: if your parcel arrives damaged or contains the wrong item, please email us with your order number and photos as soon as possible. Your statutory rights are not affected.

If no one is available to receive the parcel, the carrier will usually leave a notice explaining how to rearrange delivery or collect it. If a parcel is returned to us because it could not be delivered or was not collected, please contact us and we will arrange redelivery or a refund.

You have 14 days to cancel your order after you receive it. See our Returns & Refunds Policy for how to return an item.

Questions about delivery? Email us at [email protected].